Privacy Policy

 

This privacy policy is here to help you understand what information we collect at SenMetricTM, LLC, how we use it, and what choices you have.

This policy describes how SenMetric treats your information both on our website and mobile application(s), not how other organizations treat your information. If you are using SenSen in a workplace or on a device or account issued to you by your employer or another organization, that company or organization likely has its own policies regarding storage, access, modification, deletion, and retention of communications and content which may apply to your use of SenSen. Content that would otherwise be considered private to you or to a limited group of people may, in some cases, be accessible by your company management or administrator. Please check with your employer or administrator about the policies it has in place regarding your communications and related content on SenSen.

Information we collect and receive

Information that you input into the SenSen (developed by SenMetric) is securely collected and stored on your tablet and on our servers. We do this so that you can continue to access historical information and test scores and so that your data is securely backed up in case of loss or destruction of the device. Data is encrypted during transit and storage. The only entity that can access personally identifiable data is your facility. SenMetric anonymizes the information so that it can be aggregated and organized into groups.

 

How we use your information

We use your information for the following:

  • We collect and store information that allows you to track how those you have tested are progressing in their balance training.

  • Understanding how our products are being used and improving our products. To make the product better we must understand how users are using it. We have data about usage, including how frequently user’s run tests, which tests are more popular, what time of day do our users run tests, etc. We intend to use this data in many different ways to improve our products, including research.

  • Building an aggregate database to identify cohorts of data so that users can compare performance of their clients to others (anonymously).

  • All usage data is deidentified and encrypted the moment it leaves the SenSen app, and cannot be identified by anybody at SenMetric.

  • What information we do not use:

  • We do not use, or have access to any personal identifying information, including client names. This data is encrypted and only users in that specific facility have access to this information.

Sharing and Disclosure

There are times when communications and related content and other user information may be shared by SenSen:

  • With third party service providers and agents. We may employ third party companies or individuals to process personal information on our behalf based on our instructions and in compliance with this Privacy Policy. For example, we may share data with a data analyst consultant to help us improve various aspects of the product. In this case, we will not share personally identifiable information.

Security

SenMetric takes reasonable steps to protect information you provide to us as part of your use of the SenMetric service from loss, misuse, and unauthorized access or disclosure. These steps take into account the sensitivity of the information we collect, process and store and the current state of technology. We follow generally accepted standards to protect the personal data submitted to us, both during transmission and once we receive it. However, no electronic or email transmission or digital storage mechanism is ever fully secure or error free.

Changes to this Privacy Policy

We may change this policy from time to time, and if we do we’ll post any changes on this page. If you continue to use SenSen after those changes are in effect, you agree to the revised policy. If the changes are material, we may provide more prominent notice or seek your consent to the new policy.

Contacting SenMetric

Please also feel free to contact us if you have any questions about SenMetric’s Privacy Policy or practices. You may contact us at support@senmetric.com.